This English version is provided for convenience. In case of any discrepancy, the Turkish version prevails.
This page explains the terms for cancelling SunucumFix services and for refunds. The periods and rates below are company policy; the current version is always published here.
1. Cancelling a service
- Cancellation requests are made from the relevant service page in the client area via "Request Cancellation".
- With "End of billing period", the service remains usable until the end of the paid period and no renewal invoice is issued.
- With "Immediate", the server and all its data are permanently deleted shortly afterwards. This cannot be undone; back up your data first.
2. Refunds
- For first-time purchases, cancellation requests made within [X] days of the order are refunded for the unused period.
- For yearly plans, the months used are deducted at the monthly list price.
- Setup fees, licence fees (e.g. Windows Server, control panel licences), domain registration fees and additional IP fees are non-refundable.
- No refund is made for services terminated due to a breach of the terms of use (spam, attacks, illegal content, etc.).
3. Service interruptions
For infrastructure-related downtime below the committed availability level, an extension of service time or account credit proportional to the downtime is granted upon request.
4. How refunds are paid
Approved refunds are made to the original payment method (card or bank account) or, on request, as client-area credit within [X] business days. The time for card refunds to appear depends on your bank.
5. Right of withdrawal
There is no statutory right of withdrawal for services performed instantly in electronic form. See the Distance Sales Agreement for details.
6. Contact
For cancellation and refund questions, open a ticket in the client area or email destek@sunucumfix.com.